Steps to set up Extension Mobility for Cisco IP phone

Cisco Extension Mobility is a feature that allows users to use different IP Phones as their own by simple logging in process. This is possible by applying different device profile configurations when a user logs in.

Step 1: Verify Extension Mobility Service is running:

Note: There can be a scenario where multiple call managers are being used to register phones, however, the Cisco Extension Mobility Service is not active on all servers. Watch out for this.

From the Navigation menu select Cisco Unified Call Manager Serviceability

Select Tools > Control Center – Feature Services

Make sure that the Cisco Extension Mobility service shows status Activated

Step 2: Configure Extension Mobility Service:

From the Navigation menu select Cisco Unified CallManager Administration

Select Device > Device Settings > Phone Services

Click Add New

In the Service Name field, type Extension Mobility

In the Service Description field, type Login and logout service

In the Service URL field, Enter the following URL:


Click Save


Step 3: Modify Enterprise Parameters to Reflect IP Address of Call Manager:

Select System > Enterprise Parameters

Under Phone URL parameters, change all fields from CCMNAME:8080 to IPADDR:8080. Change ONLY your existing server name to the correct IP address.

Click Save

Click Ok from the pop-up warning.

Click Reset

In the pop-up window select Reset

Click Close


Step 4: Create a Device Profile Default for Each Phone Model:

Select Device > Device Settings > Default Device Profile

From the drop down list, select the phone model to be configured, for example, Cisco 7960.

Under Description, enter a description of this profile.

Under Phone Button Template, select Standard 7960 SCCP.

Click Save

Repeat for each model phone to be configured

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Step 5: Create Device User Profile for a User

Choose Device > Device Settings > Device Profile and click Add New.

From the drop down list, select the phone model to be configured, for example, Cisco 7960

Click Next

Enter a Device Profile Name, for example “Your Name” .

From the Phone Button Template field, select Standard 7960 SCCP.

Click Save.

On the left hand side of the screen, click the link Line [1] – Add a new DN.

Choose a valid DN from your internal dialing plan for the location, enter that DN in the Directory Number field.

Under Route Partition, select your Partition.

Under Directory Number Settings choose a CSS of appropriate access.

Enter any Call Forward and Call Pickup Settings as necessary.

In the Display (Internal Caller ID), enter the User’s name.

Click Save.

From the Related Links: menu, select Subscribe/Unsubscribe Services.

In the Select a Service, select Extension Mobility, then click Next.

Click Subscribe.

Click Save.

Repeat for any additional lines.


Step 6: Associate User Device Profile to a User

From the menu, select User Management > End User.

Click Finds

Select the user from the list that matches the profile that was created.

Under Extension Mobility > Available Profiles, select the profile and move it to the Controlled Profiles selection.

Under Default Profile, select the profile.

Click Save.


Step 7: Configure and Subscribe Cisco Unified Ip Phones to Service and Enable

Select Device > Phone from the menu.

Select the phone from the list of devices.

In the Related Links: field, select Subscribe/Unsubscribe Services and click Go

In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility.

Click Next

Click Subscribe

Click Save

Close the pop-up window.

Under Extension Information, check the Enable Extension Mobility box.

Under the Logout Profile field, select – Use Current Device Settings –

Click Save.

Click Ok from the pop-up warning.

Click Reset

In the pop-up window select Reset.

Click Close.

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